Get started free

Troubleshooting flows customers can walk through

One question at a time, embedded on your help site, with a funnel that shows where people give up.

Analyze a decision – freeSee the example

The problem

  • The flowchart image nobody reads

    A troubleshooting flowchart as a PNG is a puzzle. Walk mode asks one question at a time and ends on a concrete fix.

  • The article is out of date

    The guide is plain text. Change a step, save, and every embedded copy updates. No redrawing, no re-exporting.

  • You cannot see where people get stuck

    Every walk-through is counted step by step, so you see which question loses people and which fix they reach most.

Worked example

Wi-Fi keeps dropping

Change the numbers yourself Describe your own

A flow tree has questions and answers instead of probabilities and payoffs. Same text format, no math, and walk mode turns it into an interactive guide.

Walk mode
Step 1
Does the Wi-Fi drop on every device, or just one?
Embed it
<iframe src="https://decisionbranch.com/embed/your-tree-slug/?mode=walk" width="100%" height="520" style="border:0;border-radius:12px" loading="lazy" title="Troubleshooting guide"></iframe>

Save the flow, make it public, and the embed dialog gives you this snippet ready to paste.

Where visitors drop off (Team, coming soon)
  1. Does the Wi-Fi drop on every device, or ju…
    1000
  2. Is the internet light on the router green?
    550
  3. Change the Wi-Fi channel in the router set…
    303
  4. Restart the router and wait five minutes. …
    193
  5. Is the device far from the router or behin…
    350
  6. Move closer or add a mesh point. Below two…
    193
  7. Forget the network on the device, reconnec…
    122

Illustration with sample counts. Your funnel fills from real walks of the embedded flow.

Does the Wi-Fi drop on every device, or just one?Does the Wi-Fi drop onevery device, or just…Every deviceIs the internet light on the…Yes, greenChange the Wi-Fi channel…a neighbor's network is proba…No, red or offRestart the router and wa…Just one deviceIs the device far from the…YesMove closer or add a me…NoForget the network on the…

Try it: answer the two questions and you land on a fix. Embed the same flow on a help page with one line of code and every visitor's path is counted step by step.

This example as text
# Flow tree (no payoffs): home Wi-Fi keeps dropping
Does the Wi-Fi drop on every device, or just one? [decision]
  Every device
    Is the internet light on the router green? [decision]
      Yes, green
        Change the Wi-Fi channel in the router settings, then restart the router # a neighbor's network is probably on the same channel
      No, red or off
        Restart the router and wait five minutes. Still red? Contact your provider, the line is down
  Just one device
    Is the device far from the router or behind a thick wall? [decision]
      Yes
        Move closer or add a mesh point. Below two bars, drops are normal
      No
        Forget the network on the device, reconnect, and update its Wi-Fi driver

What you get

  • Walk mode

    One question at a time, a back button, and a result card at the end.

  • Iframe embed

    One line of HTML on any help site or intranet page. Unbranded on Pro; your own domain is coming with Team.

  • Where visitors drop off

    How many walks reached each question and each fix, so you can see the drop-offs (Team, coming soon).

  • Plain-text source

    Change the text, save, and every embedded copy updates.

  • Public page

    Every public tree has its own page, so the flow is searchable and linkable on its own.

  • Templates

    Start from the printer flow or the quit-or-stay flow and swap in your own questions.

How people use it

  1. 01

    Help center article

    Embed the walk under the article title. Readers who follow it to a fix stop opening tickets; the funnel shows how many did.

  2. 02

    Internal runbook

    On-call engineers walk the same flow every time, so the first ten minutes of an incident are consistent. The text is the runbook, so the two never drift apart.

  3. 03

    Policy decisions

    Return eligibility, refund rules, access requests: a walk that ends on yes, no or escalate, with the reasoning visible to the customer.

Templates for this work

All templates · How to make a simple decision tree · How to make a decision tree · Expected value and decision trees

Questions

Does the embed track visitors?
It counts walks and the steps taken, keyed by a daily-salted hash of the IP. No cookies, no raw IP addresses, nothing tied to a person.
Can I use it on an intranet?
Yes, anywhere an iframe can load. Custom-domain embeds, coming with the Team plan, will let the iframe come from your own hostname.
What if a question has more than two answers?
Any number of answers per question, and any depth. Single-answer steps are followed through automatically in walk mode.

Start with the example, or your own decision.

The editor is free and needs no account. Describe the decision in a sentence and the AI builder drafts the tree.

Open the example Describe your decision