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Refunds and cancellation

Cancel any time and keep what you paid for until the period ends. Here is exactly how that works.

Last updated 27 September 2026.

Cancelling

  1. Sign in and open the pricing page.
  2. Tap Manage billing. This opens the Stripe billing portal.
  3. Tap Cancel plan and confirm.

Your plan stays active until the end of the period you have already paid for, monthly or yearly, and then does not renew. Your trees are untouched; the account simply returns to the free tier. You can resume the plan from the same portal at any time before the period ends, and re-subscribe at any time after.

Refunds

We do not give partial refunds for the unused part of a billing period, monthly or yearly, unless the law where you live requires it. Because you can try everything that matters on the free tier first, and because cancelling is one tap, we keep pricing simple instead of pro-rating.

Two exceptions where we do refund in full:

  • A mistaken charge. If you were charged and did not intend to subscribe, for example a duplicate subscription, email us within 14 days of the charge and we refund it.
  • We discontinue the service. Any unused portion of a prepaid period is refunded, as the terms say.

Consumers in the EU and the UK have a 14-day right of withdrawal on digital services. By subscribing you ask us to start the service immediately, and if you withdraw within 14 days we refund the price minus the proportion of the period already used.

Switching plans

Moving between monthly and yearly, or between Pro and Team, is done in the billing portal. Stripe pro-rates the change on your next invoice so you are never charged twice for the same days.

Failed payments

If a renewal payment fails, Stripe retries it and emails you. After the retries the subscription is cancelled and the account returns to the free tier. Nothing is deleted.

Course licences and invoices

Course licences are invoiced for the year. Email hello@decisionbranch.com to cancel one before its renewal. Invoices and receipts for every payment are in the billing portal.

How to reach us

For anything about billing, email hello@decisionbranch.com from the address on the account. We reply within two working days. This page is part of the terms of service.